At Armordillo USA, we are committed to providing quality products and accurate order fulfillment. We understand that issues may occasionally arise, and we are here to help.
In many cases, there may be a solution that does not require returning the product. Before initiating any return request, customers are encouraged to contact our Customer Support team. Our team may be able to provide troubleshooting assistance, replacement parts, or alternative solutions.
All returns are subject to review and approval by Armordillo USA.
All returns require a valid Return Merchandise Authorization (RMA) number issued by Armordillo USA.
To request an RMA, please contact:
Armordillo USA reserves the right to approve, deny, or classify any return request at its sole discretion.
Return requests must be submitted within 14 days of delivery.
Requests made after 14 days may be denied.
Non-defective items are not eligible for return after the 14-day request period.
Armordillo USA reserves the sole right to determine the classification of any return request, including whether the return qualifies as:
Return classification is determined after review of the claim, supporting documentation, and inspection, if applicable.
No Restocking Fee
This category applies when the issue is determined to be the result of:
For customers within the 48 contiguous United States, Armordillo USA will provide a prepaid return shipping label for approved Type 1 returns.
No restocking fee will apply.
Once received by our RMA department, inspection requires approximately 3–5 business days.
After inspection approval, the customer may choose:
Refund issued to the original method of payment.
Replacement product shipped at no additional cost.
Claims reported after 14 days may require return shipping at the customer’s expense.
Product Not Defective
This category applies when:
Return request must be submitted within 14 days of delivery.
Product must be:
Items that have been installed, fully or partially, are non-returnable.
A 20% restocking fee will apply.
Customer is responsible for:
Armordillo USA does not provide prepaid return labels for customer-initiated returns.
Shipping charges are non-refundable.
Armordillo USA now offers shipping options to Hawaii customers. Hawaii customers are subject to the same return policy terms, conditions, timeframes, RMA requirements, return classifications, inspection process, and restocking fees listed in this Return Policy.
However, due to Hawaii freight and forwarding requirements, Armordillo USA does not offer free return shipping for Hawaii orders under any circumstances.
For all Hawaii returns, the customer is responsible for:
This applies to both:
Even if a return is approved as a Type 1 return, Hawaii customers are responsible for arranging and paying all return shipping charges.
Armordillo USA will not provide prepaid return labels for Hawaii orders.
Returns must still be approved with a valid RMA before being shipped back. Returns sent without an approved RMA will be refused.
Armordillo USA is not responsible for lost, delayed, damaged, refused, or misdirected return shipments arranged by the customer.
All authorized returns must be shipped freight prepaid unless otherwise stated by Armordillo USA.
Armordillo USA does not accept collect or COD shipments.
Products must be packaged properly to prevent damage in transit.
Damage caused by insufficient packaging may result in:
Items not listed on the approved RMA will not be credited.
Products determined not to be Armordillo USA merchandise will not be credited or returned and may be discarded.
Overages not listed on the RMA will not be credited.
Inspection requires approximately 3–5 business days after receipt.
Refunds or credits, if applicable, are issued only after inspection approval.
Restocking fees, if applicable, will be deducted from refund or credit.
Failure to follow return procedures may result in refusal of shipment or denial of credit.
If you have any questions or would like assistance before initiating a return, please contact:
Mon-Fri 9am - 6pm PST
